Fix payment issues, such as declined or incomplete transactions

If y'all have problems paying for Google products, you might need to set a problem with your payments profile.

Detect the issue you're experiencing beneath:

"Your transaction cannot be completed"

A multifariousness of different situations may trigger this message. Effort these suggestions to resolve the issue:

  • If this message is followed past instructions for submitting boosted data to us, please exercise so. The other steps listed are unlikely to resolve this upshot.
  • Check whether the billing accost for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your accost in your Google payments center, and attempt the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the best interface for your calculating device:
    • If you're using a desktop computer, try the transaction using the Google product's website.
    • If you're using a mobile device, endeavor using the product'southward mobile app (if an app is available).
  • If you're using invitee checkout when the error occurred:
    • Endeavor signing in to an existing Google business relationship and placing the social club once more.
    • Try creating a new Google account if yous don't already have one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired menu"

Cheque to run into if your payment method is up to engagement. If it isn't, update it in the Payments heart.

"Unable to consummate transaction. Please use another course of payment."

Note: These steps likewise use if you run across the error bulletin "Your payment didn't become through. Please try a different payment method or try again later."

Endeavour the following:

  1. Check to run across if your payment method is up to date. If it isn't, update information technology in the Payments center, then try your purchase again.
  2. Make sure you have enough money in your business relationship for the purchase.
  3. If you're notwithstanding having problems, contact your bank to see if there's a problem with your account.
  4. Endeavor making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If y'all see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a little more information to protect your account against fraud.
  • We demand a piddling more than data to comply with Eu police force (European customers but).

To fix the issue, endeavor the following:

  1. Get to the Payments center.
  2. Take action on any errors or requests in the payments center.
    1. You lot might need to verify your identity before yous can purchase anything through your Google Account.
  3. Brand certain your proper name, address, and payment data are upwardly to engagement.

"Unable to process payment: Depression bill of fare balance"

You lot might non have enough funds in your business relationship to make the payment. Bank check your account balance or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Card is grayed out & says "verify on pay.google.com"

Your menu was reported equally stolen. Y'all must verify the card before you can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out menu.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenCharge menu.
  4. Within two days, yous'll notice a temporary charge on your card statement along with an 8-digit code.
  5. To complete verification, get to pay.google.com and enter the 8-digit code.

If y'all try to verify the payment method over again:

  1. Confirm which card you want to verify.
  2. Check how long agone y'all tried to verify your bill of fare.
    • If less than 2 days: Await up to 2 days.
    • If more than 2 days: Bank check your carte du jour statement. Y'all should find a temporary charge from Google chosen "GOOGLE TEST," with an eight-digit code.

Bill of fare is grayed out & says "card is ineligible"

Yous can't utilise this card for this purchase. Attempt to make the buy again with a dissimilar carte.

If the card you desire to utilize isn't listed, follow the on-screen instructions to add together a new bill of fare.

Airtight payments profile

Learn more about what to do if you temporarily or permanently airtight your payments contour.

If you're still having trouble, contact back up.

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